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These Terms & Conditions set out the agreement between you and Olly’s Airport Cars Ltd for taxi and private hire services. By making a booking with us, you accept these terms.
1. Who We Are
Olly’s Airport Cars Ltd (“we”, “us”, “our”) is a licensed private hire operator providing pre‑booked taxi and airport transfer services. You (“you”, “your”, “the passenger”) are the person making the booking or travelling with us.
2. Bookings and Confirmations
All journeys must be pre‑booked by phone, email, website form, or other approved method. A booking is only confirmed when we have sent you an acknowledgement (by email, text message, or verbally) with key journey details. You are responsible for checking that the date, time, addresses, flight details, and contact numbers are correct and for notifying us immediately of any errors or changes.
3. Prices and Payments
Fares are normally quoted as fixed prices based on the journey details provided at the time of booking. If the route, pickup, drop‑off, waiting time, or additional stops change, the fare may be adjusted accordingly. Unless otherwise agreed, payment is due in full at the time of travel or in advance using card, bank transfer, or other accepted methods. Any parking, tolls, congestion or drop‑off charges that are not included in the quote will be added to the fare.
Additional Stops (Drop‑offs and Pickups)
Additional drop‑offs or pickups that are not included in the original booking will be charged based on the extra distance and time involved, with a minimum fee of £8.00 per additional stop.
4. Waiting Time and Airport Pickups
For airport arrivals, we track your flight where possible using the details you provide. Our standard free waiting time for airport collections is typically a set period after the actual landing time (for 60 minutes), after which additional waiting may be charged per 15 minutes or part thereof. For non‑airport pickups, a reasonable free waiting time may apply; beyond that, extra waiting and/or a return‑to‑base fee may be charged if you do not show up
5. Cancellations and No‑Shows
Airport bookings can be cancelled in advance by giving at least 24 hours’ notice before the scheduled pickup time. Cancellations received more than 24 hours before pickup will not incur a cancellation charge.
For all cancellations, an administration / transaction fee of £7 or 10% of the journey price (whichever is higher) may be applied per journey to cover processing costs.
Any booking made on the basis of paying cash to the driver but secured with a credit or debit card may be charged the full fare if you cancel with less than 24 hours’ notice.
All pre‑paid bookings cancelled with less than 24 hours’ notice are non‑refundable.
Where a booking has not been pre‑paid, an invoice may be issued for any cancellation charges due. These invoices must be paid within 7 days. Unpaid invoices may incur a minimum 10% late payment charge on the original amount, together with reasonable costs and expenses incurred in recovering late payments, and interest in line with the Late Payment of Commercial Debts (Interest) Act 1998 or any replacement legislation.
6. Delays and Our Responsibility
We always aim to arrive on time and to get you to your destination safely and efficiently. However, we cannot be held responsible for delays or missed connections caused by events beyond our reasonable control, including but not limited to traffic congestion, accidents, road closures, extreme weather, security incidents, or actions of third parties. It is your responsibility to allow sufficient time for your journey, check‑in, security, and boarding requirements. Our total liability in any case is limited to the amount you paid for the journey and does not extend to indirect losses such as missed flights, hotels, or onward travel.
7. Passenger Conduct and Safety
You must behave in a safe and reasonable manner at all times and follow any instructions given by the driver for your safety. Seatbelts must be worn where fitted. Smoking, vaping, and the consumption of alcohol or illegal substances are not permitted in our vehicles. We reserve the right to refuse or terminate a journey if a passenger is abusive, threatening, excessively intoxicated, or poses a safety risk, and in such cases no refund will be due.
8. Luggage and Personal Property
You are responsible for your luggage and personal belongings. Please ensure that your items are safely loaded and unloaded and that you do not leave anything behind in the vehicle. We accept no liability for loss of or damage to personal property, unless caused by our negligence. If your luggage is unusually heavy, bulky, or valuable, you should tell us at the time of booking so we can advise on suitability and space.
9. Damage and Cleaning
You will be responsible for any damage you cause to our vehicles or equipment, beyond normal wear and tear, including soiling that requires specialist cleaning (for example, sickness or spillages). A reasonable cleaning or repair charge may be applied, and if the vehicle is taken out of service, a loss‑of‑earnings charge may also be added where appropriate.
10. Children and Special Requirements
Where possible, children should travel using an appropriate child seat or restraint in line with current UK legislation. It is your responsibility to tell us at the time of booking if children will be travelling and whether you will be providing your own child seats.
In some circumstances, licensed taxis and private hire vehicles are permitted by law to carry children without a child seat (for example, on short journeys or where a suitable seat is not available), but this is always at the driver’s discretion and subject to safety. We reserve the right to refuse a journey if we believe it cannot be completed safely.
Please inform us in advance of any accessibility needs, prams, or special requirements so we can advise on whether we can safely accommodate them.
11. Complaints and Feedback
If you are unhappy with any part of our service, please contact us as soon as possible with full details so we can investigate and respond. We aim to resolve issues promptly and fairly. Making a complaint does not affect your statutory rights.
12. Privacy
We collect and process personal data (such as name, contact details, journey information, and payment details) only as needed to provide our services, manage bookings, and meet legal or licensing obligations. We will not sell your details to third parties and will handle your information in line with applicable data protection laws.
13. Governing Law
These Terms & Conditions and any disputes arising from them are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Additional Passengers and Luggage
Additional passengers and luggage may be accepted with the agreement of Olly’s Airport Cars, provided the total number of passengers does not exceed the seating capacity of the vehicle booked.
Olly’s Airport Cars cannot accept responsibility if your passenger or luggage requirements exceed the capacity of the vehicle selected. If you are unsure which vehicle you need, please contact us before travelling.
For safety and to comply with taxi licensing regulations, all luggage must be safely secured, and wherever possible placed in the boot of the vehicle. Please take this into account when choosing a vehicle type.
We reserve the right to refuse carriage of animals that have not been agreed at the time of booking. All permitted animals must be transported in an appropriate crate or carrier.
15. Routes
Our drivers will choose the route they believe is most suitable at the time of travel, taking into account traffic conditions, journey time, roadworks, closures, and diversions.
The exact route is at the driver’s discretion on the day, but you may request an alternative route. Any alternative route will be considered on a case‑by‑case basis and may result in an adjusted fare if it significantly increases distance or time.
16. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on our website and will apply to new bookings from the date it is published.